Introduction
If You Review is an online marketplace that connects shoppers with independent sellers. Products sold through the platform are supplied and fulfilled by individual vendors, not by If You Review.
As a result, the seller of the product is responsible for handling returns, exchanges, refunds, delivery issues, and product-related customer service enquiries.
Contact the Seller First
If you have a problem with an order, wish to request a return, or believe you may be entitled to a refund, you should contact the seller directly through the information provided on your order confirmation.
Most issues can be resolved quickly by contacting the seller first.
Returns
Each seller is responsible for setting and administering their own returns policy, subject to applicable consumer protection laws.
Before purchasing, we encourage customers to review the seller’s return policy carefully.
Where a return is accepted, the seller will provide instructions on how to return the item.
Refunds
Refunds are processed by the seller and are subject to the seller’s refund policy and any rights you may have under applicable consumer protection legislation.
Once a refund has been approved, the seller will arrange for the refund to be issued through the original payment method where possible.
Processing times may vary depending on the payment provider and financial institution involved.
If the Seller Does Not Respond
If you have contacted a seller and:
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Have not received a response within a reasonable period of time;
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Are unable to reach a resolution with the seller; or
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Believe the seller is not meeting their obligations,
please contact the If You Review support team.
While If You Review is not the seller of record and is not directly responsible for product fulfilment, we may review the circumstances, contact the seller on your behalf, and assist in facilitating a resolution where appropriate.
Damaged, Faulty or Incorrect Items
If you receive an item that is damaged, faulty, defective, or significantly different from its description, you should notify the seller as soon as possible and provide photographs or other evidence where available.
The seller will be responsible for determining the appropriate resolution, which may include a replacement, repair, partial refund, or full refund in accordance with applicable law.
Consumer Rights
Nothing in this policy affects any statutory rights that may apply under consumer protection laws in your country of residence.
Contact Us
If you need assistance with an order and have been unable to resolve the matter directly with the seller, please contact the If You Review support team at contact@ifyoureview.co.uk and provide:
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Your order number
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The seller’s name
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A description of the issue
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Copies of any relevant correspondence
We will do our best to help facilitate communication and work towards a fair resolution.
